Date: 21 December 2012
MATTA gets ISO cert.
KUALA LUMPUR: After more than a year of meticulous auditing,
the Malaysian Association of Tour and Travel Agents (MATTA) has been certified
with the MS ISO 9001:2008 Quality Management System. MATTA is the first travel
trade association in Malaysia to be ISO certified.
Its president Datuk Mohd Khalid Harun said that having the
certification would give its existing and potential business partners more
confidence in MATTA's reliability. “It will also ensure that MATTA lives up to
the expectations of our 2,800 members in terms of quality, as we will now have
to work hard to keep up our standards, since we will be audited yearly to stay
certified,” he said at the ISO certificate presentation ceremony at Wisma MATTA
here yesterday.
He said this would set the pace for all travel agents and
tour operators to further improve the quality of their services. “Only with
improved standards will our industry grow and go on to greater heights, thus
contributing to the economy,” he said.
Mohd Khalid received the certificate from Christina Chan, a
department manager who represented auditing firm SGS (M) Sdn Bhd.
Managing director K.H. Tan who represented Cambridge
Consultants, a firm which also assisted in auditing the association for the ISO
certification, said that MATTA was found to be up to standard, particularly in
the areas of its management and operations.”It was a very comprehensive and
detailed process which took over a year to complete,” he said.
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