Date: 19 December 2012
AirAsia X: No intention to mislead.
PETALING JAYA: AirAsia X has stated that it had no intention
to mislead in its website pricing, although it acknowledged that there was a
technical breach, resulting in the company being fined A$200,000 (RM643,377) by
the Federal Court in Melbourne.
AirAsia X chief executive officer Azran Osman-Rani said in a
statement that the Australian court’s fine of A$200,000 compared to the range
of A$520,000 to A$650,000 sought by the Australian Consumer and Competition
Commission (ACCC) “reflects the Court’s acknowledgement of the lack of any
intention to mislead on the part of AirAsia”.
“The Court Judgment in this matter reflects that there was
no intention to mislead at any time, and that no consumer was misled or had
suffered any economic loss as a result of this inadvertence, and that AirAsia
had been co-operative throughout. In addition, AirAsia had facilitated a speedy
hearing and had also pleaded no-contest to a technical breach.
“Nevertheless, AirAsia X understands the importance of
providing consumers with ‘all-in’ pricing and we remain fully committed towards
displaying all-in fares on our website. We wish to highlight that all of our
advertising has always been on the basis of all-in fares, which are inclusive
of taxes and other mandatory charges,” he said.
Azran added that the legal proceedings were related only to
fare displays on the airasia.com website for a limited number of “Fly-Thru”
routes, which were newly added to its network in 2011.
“The fares in question were manually entered and we took
immediate steps to rectify this unintentional oversight, as soon as we were
made aware of it. “The process of adding new routes and displaying fares on
airasia.com has now been rectified and automated to prevent future recurrence.
The airline notes the importance of all-inclusive pricing and of ensuring the
accuracy of how the fare is prominently displayed.”
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